Before sending us a message

You could find your answer here.

What are the delivery charges to my country?

Orders in Hong Kong will be paid by the buyer directly to the delivery man at delivery.

Orders from other countries will be calculated based on actual weight and shipping charges charged by the courier company.

Which payment methods are accepted?

We accept PayPal and major debit cards and credit cards (American Express, Mastercard and Visa) via PayPal. 

How long does it take before my order gets shipped?

We are aiming to have your order dispatched from our facility within 3-7 working days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.

I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?

Please let us know by email at hello@sparkleyours.com, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honour the offer if it is deemed applicable. We apologise, but we are unable to apply the adjustments retrospectively 2 days after date of order, or the promotion expiration date, whichever comes earlier.

Send us an email




    Thank you for your enquiry. Our customer services representative will contact you as soon as we can via email.